TOUR CANCELLED

Good morning!

I just wanted to remind everyone that our tour will be closed today, February 8th as well as tomorrow February 9th. Please let your guests know that we will not be operating.

If you have any questions please don't hesitate to contact me.

Thanks and have a wonderful day!

TOUR CANCELLED

Good evening!

Tomorrow, Tuesday, January 11, our tour will be closed. The weather is supposed to be snowy and cold so we are taking precautions and will not be operating. Please make sure your guests are aware of this change. If you have any questions please feel free to contact me. I will be in the office from 8:30am-5pm tomorrow.

Thanks and have a great day!

Timed schedule

Good afternoon,

Below is a timed schedule of when the buses and trolleys depart from each stop. Please let me know if you have any questions regarding the schedule.

Thanks!



MONDAY - FRIDAY DEPARTURE TIMES

CHICAGO TROLLEY AND DOUBLE DECKER CO.
STOPS
1
Millennium Park
9:05 AM 9:50 AM 10:35 AM 11:20 AM 12:05 PM 12:50 PM 1:35 PM 2:20 PM 3:05 PM 3:50PM 4:35 PM

2
Michigan Ave. Bridge
9:10 AM 9:55 AM 10:40 AM 11:25 AM 12:10 PM 12:55 PM 1:40 PM 2:25 PM 3:10 PM
3:55 PM 4:40 PM

3
Theatre District
9:20 AM 10:05 AM 10:50 AM 11:35 AM 12:20 PM 1:05 PM 1:50 PM 2:35 PM 3:20 PM
4:05 PM

4
Palmer House
9:30 AM 10:15 AM 11:00 AM 11:45 AM 12:30 PM 1:15 PM 2:00 PM 2:45 PM 3:30 PM
4:15 PM

5
Art Institute
9:35 AM 10:20 AM 11:05 AM 11:50 AM 12:35 PM 1:20 PM 2:05 PM 2:50 PM 3:35 PM
4:20 PM

6
Hilton Towers
9:40 AM 10:25 AM 11:10 AM 11:55 AM 12:40 PM 1:25 PM 2:10 PM 2:55 PM 3:40 PM
4:25 PM

7
Field Museum
9:50 AM 10:30 AM 11:20 AM 12:05 PM 12:45 PM 1:30 PM 2:20 PM 3:00 PM 3:45 PM
4:30 PM

8
Sheraton
9:10 AM 9:55 AM 10:40 AM 11:25 AM 12:10 PM 12:55 PM 1:40 PM 2:25 PM 3:10 PM
3:55 PM 4:40 PM

9
Navy Pier
9:20 AM 10:05 AM 10:50 AM 11:35 AM 12:20 PM 1:05 PM 1:50 PM 2:35 PM 3:20 PM
4:05 PM

10
Magnificent Mile
9:25 AM 10:10 AM 10:55 AM 11:40 AM 12:25 PM 1:10 PM 1:55 PM 2:40 PM 3:25 PM
4:10 PM

11
Water Tower
9:35 AM 10:20 AM 11:05 AM 11:50 AM 12:35 PM 1:20 PM 2:05 PM 2:50 PM 3:35 PM
4:20 PM

12
Hancock
9:00 AM 9:45 AM 10:30 AM 11:15 AM 12:00 PM 12:45 PM 1:30 PM 2:15 PM 3:00 PM
3:45 PM 4:30 PM

13
River North
9:15 AM 10:00 AM 10:45 AM 11:30 AM 12:15 PM 1:00 PM 1:45 PM 2:30 PM 3:15 PM
4:00 PM

14
Skydeck
9:30 AM 10:15 AM 11:00 AM 11:45 AM 12:30 PM 1:15 PM 2:00 PM 2:45 PM 3:30 PM
4:15 PM

15
Chicago Theatre
9:40 AM 10:25 AM 11:10 AM 11:55 AM 12:40 PM 1:25 PM 2:10 PM 2:55 PM 3:40 PM
4:25 PM

A very Trolley Christmas

Good afternoon!

Grab a glass of eggnog and get ready...Friday is Christmas eve!!

Speaking of Christmas, I just wanted to let you know that our tour will be closed Friday December 24, and Saturday December 25.

We will reopen on the 26th.

Please make sure to let guests know that we will not be operating those two days.

I hope everyone has a wonderful holiday!

FAQ's

Good morning!

Many of you received this via email but I thought it would be helpful if I posted it here as well. Again, please let me know if you have any additional questions.



FREQUENTLY ASKED QUESTIONS
Updated December, 2010


Question: On what days does the Signature Tour run?Answer: We run every day. If extreme weather forces us to close we will inform you.

Question: What are the hours of the Signature Tour?Answer 9:00am-4:00pm on weekdays
9:00am-5:00pm on weekends

Question: When is the last time a customer can take a full tour?Answer: 4:00pm on weekdays; 5:00pm on weekends

Question: How often does the Signature Tour run during the day?Answer: We have two buses and three trolleys operating the tour.
About 30-40 minutes separates the vehicles.

Question: Do Signature Tour ticket holders get free Hershey’s chocolate
and free Garrett popcorn?Answer: Yes.

Question: Are the Neighborhood Tours running?Answer: No. They operate Memorial Day to Labor Day.

Question: Can guests still purchase the Explore Chicago Pass even though the Neighborhood Tours are no longer running?Answer: Yes. The Explore Pass is still good for up to 3 consecutive days.

Question: Is the Park Shop open?Answer: No, it is open only from May to October.

Question: Has the free t-shirt offer expired?Answer: Yes.

Question: Does the Signature Tour have trolleys and
double decker buses and is the tour the same?Answer: Yes. We operate both kinds of vehicles. The tour is the same. We offer two ways to enjoy our tour.

Question: Are the trolleys enclosed and heated?Answer: Yes


Question: Do the Double Decker buses have an enclosed, heated lower level?Answer: Yes

Question: Are all of the stops staffed?Answer: No, but all customers can get on our vehicles at any of our open stops. The driver will take them to the next location where they can get their tickets. Our staffers will be wearing red jackets.

Question: How many stops does the Signature Tour make?Answer: 15.

Question: Can customers get on and off at any of our stops throughout the time the Signature Tour is running?Answer: Yes, up until 4:00pm Monday through Friday
and 5:00pm Saturday and Sunday.

Question: Are the tours fully narrated by a live tour guide?Answer: Yes, on buses and trolleys.

Question: How long does the tour take?Answer: It takes just over two hours if the customer does not hop off and hop on.

Question: Are all trolleys and double decker buses which are out
on the street, part of the Signature Tour?Answer: No, the Chicago Trolley and Double Decker Company has a large variety of contracts and operations which use trolleys and double decker buses. These vehicles are not part of the Signature Tour, but often operate in and around the areas covered by the Signature Tour. All of our tour vehicles will stop at the designated tour locations.

Customers should look for the bright red trolley or double decker bus. Some of our stops have staff working at them; they will be wearing bright red jackets. Our drivers wear red jackets or black fleece jackets, all with the name Chicago Trolley and Double Decker Company. Some of our vehicles have advertising on them.

QUESTIONS/COMMENTS/FEEDBACK
Trisha Carey
773-890-2061
trisha.carey@coachusa.com

Last Tour

Good afternoon,

Please make sure to note that the last time to board a vehicle Monday through Friday is at 4pm. This will be the last time guests can board to take the tour.

Saturday and Sunday the last tour will begin at 5pm.

Please let me know if you have any questions regarding this new change.

Thanks and have a wonderful weekend!!

New Changes

Good morning!

I hope everyone has had a good week. There are a few new changes to mention.

Sunday is the last day that the free t-shirts will be available. After Sunday the Park Shop will be closed. Please make sure to let your guests know that if they want a free t-shirt to get it before Sunday at 5pm.

Sunday is also the Chicago Marathon. As many of you know this is a crazy day. We will still be operating our tour route with some minor changes. Instead of starting at 9am we will beginning our tour at 10am. Our sales people will be out on the street about 9:00am.

We will not be stopping at the Museum Campus. If anyone wants to go visit the museums they will have to get off at our Hilton Chicago stop (#6) and walk. There will be signs on our vehicles and our tour guides will be reminding the passengers as well.

Please make sure your staff is aware of these changes so that they can inform the guests.

If you have any questions please feel free to contact me or our office and we will be happy to help.

Thanks and have a great weekend!